Refund policy

Making It Right

We want you to be happy with your coffee. If your order arrives damaged, incorrect, incomplete, or you simply do not enjoy the coffee, please contact us within 30 days of delivery. We will respond promptly and work with you on an appropriate replacement or refund.

Email us at penchantcoffee@gmail.com or use our Contact page. Please include your order number and a brief description of the issue. Photos can be helpful for damaged or incorrect orders, but do not delay contacting us if you do not have them.

Damaged, Incorrect, or Missing Orders

If something arrives damaged, you receive the wrong item, or part of your order is missing, let us know as soon as you can. We will review the issue and work with you to provide a replacement or refund as appropriate.

Coffee You Didn't Enjoy

Coffee is a perishable food product, and taste is personal. If you try a coffee and it is not for you, contact us within 30 days of delivery. Opened coffee generally does not need to be returned unless Penchant specifically asks for it.

Returns

Please do not send anything back unless we ask you to. If Penchant requests a return, we will provide instructions before you ship it and Penchant will cover the return shipping cost.

Returns requested by Penchant should be sent to:

Penchant Coffee Co.
1404 Shirley St
Bridgeport, TX 76426
United States

Refunds

Approved refunds are issued to the original payment method. We will process approved refunds promptly, but your bank or card provider may need additional time to post the refund to your account. If more than 15 business days have passed after we confirm that your refund was issued, contact us at penchantcoffee@gmail.com.

European Union Customers

If mandatory consumer-protection laws in your location provide additional cancellation, withdrawal, refund, or conformity rights, those rights are not limited by this policy. Customers in the European Union may have a 14-day right of withdrawal for eligible online purchases, subject to applicable legal exceptions. Contact us through your customer account, our Contact page, or at penchantcoffee@gmail.com if you want to exercise a legal cancellation or withdrawal right.

Contact

Questions about an order, replacement, return, or refund can be sent to penchantcoffee@gmail.com or through our Contact page. We are happy to help.