Shipping policy
Shipping Policy
At Penchant Coffee Roasters, we roast coffee in small batches with an emphasis on freshness and quality. Because many of our coffees are roasted specifically for upcoming orders, a little time between ordering and shipping helps us send you coffee that is worth waiting for.
Order Processing
Orders are prepared and shipped as promptly as possible following our roasting schedule.
Orders placed around weekends, holidays, or particularly busy roasting periods may require additional processing time. If we experience an unusual delay with your order, we will contact you using the email address provided at checkout.
Shipping Rates
Shipping charges are calculated and displayed at checkout before you complete your purchase.
Available shipping methods and rates may vary depending on your location, order size, and the carrier servicing your area.
Delivery Times
Delivery estimates shown at checkout begin after your order has been shipped and are provided by the shipping carrier.
Carrier transit times are estimates and may be affected by weather, holidays, service interruptions, or other circumstances outside our control.
Once your order ships, tracking information will be sent to the email address provided at checkout when tracking is available.
Local Pickup
Local pickup is available on eligible orders.
If you select local pickup at checkout, please wait until you receive confirmation that your order is ready before attempting to pick it up. Pickup instructions will be provided with your order confirmation or readiness notification.
Local Delivery
Local delivery may be available to customers within our designated delivery area. Availability and any applicable delivery charges will be shown at checkout based on your delivery address.
We will contact you if we need additional information to complete your delivery.
Incorrect Shipping Addresses
Please review your shipping address carefully before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at penchantcoffee@gmail.com. We will make every reasonable effort to correct the address before shipment, but we cannot guarantee changes once an order has been transferred to the carrier.
Customers may be responsible for additional shipping costs if an order must be reshipped because an incorrect or incomplete address was provided at checkout.
Lost, Delayed, or Damaged Packages
If your tracking information shows an unusual delay, your package arrives damaged, or you believe your shipment has been lost, contact us at penchantcoffee@gmail.com.
We will work with you and, when appropriate, the shipping carrier to determine the best next step.
If your package arrives damaged, please keep the packaging and product and send us photographs of the damage so we can evaluate the issue.
Returned or Undeliverable Packages
If a package is returned to us because of an incorrect address, unsuccessful delivery attempt, refusal, or another delivery issue, please contact us.
Additional shipping charges may apply if the order needs to be shipped again.
Questions
Questions about shipping, pickup, or delivery can be sent to:
We appreciate your business and the opportunity to roast coffee for you.